At Fairway & Kenwood, our software systems offer an unparalleled flow of information so that everything is accountable and completely transparent; journey details, dates, times, client references and passenger names. Our 'postcode to postcode' charging system ensures consistency.
Our ground-breaking Auto Despatch system is linked to a Global Satellite Positioning Tracking system that updates our managers and controllers of the position and speed of our vehicles every 15 seconds. This enables us to despatch our nearest available vehicle to the pick-up. The system is able to despatch hundreds of jobs an hour in a stress-free environment.
All of our vehicles are fitted with satellite navigation to find the trickiest addresses... and better still, all our drivers come fully equipped with an excellent working knowledge of central London - over the years we’ve learnt that there really is no substitute.
Our call centre, located in London is one of the most technologically advanced in Europe. All bookings made by telephone are recorded and we monitor calls on a daily basis to ensure that they are being dealt with efficiently.
When calling us we aim to answer your call within three rings. You will be greeted with our experienced and friendly Customer Service Agents who are always able to provide you with a fixed price on any given job and advise you of journey times to various destinations.
All Customer Service Agents are required to ask for certain details when taking a booking. They require passenger name, time and date of pick-up, destination address and a contact number as well as any special instructions regarding type of vehicle, number of passengers and whether you will be carrying luggage.